WhatsApp for Microsoft Teams

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WhatsApp in Microsoft Teams

WhatsApp in. Teams out.

Customers write via WhatsApp as usual. The team replies directly in the right Teams channel, without switching apps and without a second inbox.

Test WhatsApp in TeamsView WhatsApp setup
Jana's view (Smartphone)
This is what your team sees (Microsoft Teams)
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Chat
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VSales
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WhatsApp enquiries
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WWorkshop
EPurchasing
VWhatsApp enquiriesPostsFilesNotes
WebChatToday 10:41
NameJana Pohl
Phone number+49 151 ••• ••42
SourceWhatsApp
Within a conversation, “@WebChat message” can be used to send a reply to WhatsApp; otherwise communication is internal.
ChatbotModerationManual
JP
Jana PohlToday 10:41
Hello! Do you currently have the Transporter 24 cargo bike in black? I would come by on Saturday.
Reply
Moderation (AI suggests replies)
Jana writes on WhatsApp. She only sees Kettenglück's business account, no WebChat.

Why WhatsApp in Teams

One channel for customers, one workplace for the team

Real time instead of inbox

Every message appears immediately in the responsible Teams channel.

The right team replies

Support, sales or service: enquiries are automatically assigned to the appropriate channel.

No duplicate replies

One conversation, one channel, one reply. No parallel handling in several inboxes.

Two routes for visitors

Start a chat or WhatsApp: you offer both

In the website widget, two options are available at the bottom. Those who want to write directly on the website start the chat; those who prefer to stay with WhatsApp switch over. Both routes end in Microsoft Teams.

  • 1
    Start chat

    The visitor writes directly in the widget on the website.

  • 2
    WhatsApp

    The visitor continues the conversation in WhatsApp.

More about the website widget

W
WebChatWe are here for you
Hello! How can we help?
1Start chat
WhatsApp × Microsoft Teams

From QR code to Microsoft Teams – and back

WhatsApp QR code WebChat for Microsoft Teams (wa.me/4929324344923)
Scan & chat
wa.me/4929324344923
WebChat Supportonline
Hello! Is the X-200 model still available?09:41 ✓✓
Yes, the X-200 is in stock – shipping within 1–2 business days. Shall I send you the data sheet?09:41
Message
Microsoft Teams
WhatsApp SupportSales · Channel
Posts
C
Customer · +49 171 •••• 42via WhatsApp
Hello! Is the X-200 model still available?
WebChat BotAutomatic
Yes, the X-200 is in stock – shipping within 1–2 business days. Shall I send you the data sheet? ✓ Delivered to WhatsApp
Reply
  1. 1Scan the QR code
  2. 2WhatsApp opens
  3. 3Send a message
  4. 4Lands in Microsoft Teams
  5. 5Chatbot replies on WhatsApp

How to get started

To the first reply in three steps

The basics are in place in under 10 minutes. Also with a landline number or extension.

  1. Get WebChat from the Marketplace

    Like any other Teams app, directly into a channel.

  2. Send a message in the LiveTest tab

    Fill in the form and send the first message.

  3. Reply in Teams with @webchat

    The reply goes back to the customer, done.

WhatsApp setup    Installation    Test

From everyday life

Who in the company replies

Support

Handle a complaint without switching apps

A customer reports a complaint via WhatsApp. The message appears in real time in the Support Teams channel and is handled there, without switching apps.

Sales

Quote request directly with sales

A prospect asks for a quote via WhatsApp. The enquiry lands directly with the sales team in Teams.

Service

Spare parts enquiry in the service channel

A specialist partner sends a spare parts enquiry. Adaptive Cards can show relevant data from the ERP.

How this works with Power Automate

Pharmacy and health

Health question stays in your own tenant

A health question via WhatsApp stays in your own tenant and is answered in the support channel.

Data protection

Your conversations stay with you

Customer chats belong in your own Microsoft tenant and not on third-party servers.

  • Chat data in your own Microsoft tenant
  • Permissions come from Teams, sign-in via Microsoft Entra ID
  • Microsoft audit logs for traceability
  • No sharing with third-party AI systems

The pure message transport of WhatsApp technically runs via Meta.

Good to know

Questions about WhatsApp in Teams

Does this work with our landline number?
Yes. WhatsApp can also be operated with a landline number or extension.
Who sees the messages?
Everyone who is a member of the respective Teams channel. Permissions come directly from Teams.
Where are the chats stored?
The chats are held in your own Microsoft tenant, not with WebChat. Messages are delivered via Meta's WhatsApp Business Platform.
Are there additional costs for further employees?
No. Billing is per channel, and every channel has an unlimited number of users. More at Pricing.
How long does setup take?
The basics are in place in under 10 minutes. You will find the steps at WhatsApp setup.

More in Teams

More channels and integrations

InstagramDirect messages from campaigns reach the right team.TikTokThe DM after the video becomes an enquiry.Website widgetThe chat on your own website, connected live to Teams.Power AutomateA keyword starts the flow, data comes into the chat.Microsoft FoundryYour own AI agent in your own tenant.CopilotAgents from Copilot Studio directly in the WebChat channel.

Your first WhatsApp channel in Teams.

Open the Marketplace, install, test. The basics are in place in under 10 minutes.

Test nowBook a demo
  • 1 test channel, 30 days free
  • No SaaS contract
  • Basic setup in under 10 minutes