WebChat for Microsoft Teams

Customer chats via land directly in Microsoft Teams.

WhatsApp, Instagram, TikTok and website chat land in real time in the right Teams channel. The team replies where it already works, with no second tool and no second login.

Try for freeBook a demo
  • 1 test channel, 30 days free
  • No SaaS contract
  • Billing via Microsoft
Search (Ctrl+E)
Chat
Calendar
Calls
Apps
Teams
Discover
Teams and channels
TTechnical support
General
WhatsApp enquiries
Installation and service
VSales specialist partners
SService Austria
ESpare parts
TWhatsApp enquiriesPostsFilesNotes
WebChatToday 07:48
NameJonas Keller
Phone number+49 171 ••• ••63
SourceWhatsApp
Within a conversation, “@WebChat message” can be used to send a reply to WhatsApp; otherwise communication is internal.
ChatbotModerationManual
JK
Jonas KellerToday 07:48
Good morning! We are installing a WP-300 today. Where can I find the installation guide?
AI replyToday 07:48
Good morning, nice of you to get in touch! The installation guide and data sheet for the WP-300 are in the partner portal under Documents. Here is the direct link: wkp.example/wp300
JK
Jonas KellerToday 07:50
Perfect, found it! And how do I register the system for the warranty afterwards?
AI replyToday 07:50
After commissioning, register the system in the partner portal under Warranty. Have the serial number from the rating plate ready.
Reply
100%
Data in your own tenant
0
new tools, no second inbox
3
Steps to setup
< 10
Minutes to basic setup
How it works

From the customer message to the reply in Teams

Step 1

The customer writes

By WhatsApp, Instagram, TikTok or in the chat on the website, just as usual.

Step 2

The request lands in the right channel

WebChat forwards it in real time to the appropriate Teams channel, for example by campaign, product or region.

Step 3

The team replies in Teams

The reply goes back to the customer automatically, without switching apps.

For every team

Who in the company benefits

Support

Handle a complaint without switching apps

A customer reports a complaint via WhatsApp. The message appears in real time in the Support Teams channel and is handled there.

View WhatsApp
Sales

Enquiries directly with sales

A prospect asks for a quote. The enquiry lands directly with the sales team in Teams, regardless of the channel.

View website widget
Marketing

Campaign questions in the marketing channel

A product question from an Instagram campaign appears directly in the Marketing Teams channel.

View Instagram
Recruiting

Applicant enquiries with the recruiting team

Applicant enquiries via the website chat or social networks go directly to the recruiting team in Teams.

View website widget
Channels

Where do your customers write?

WhatsApp

Support, sales and service reply directly from Teams. Also possible with a landline number.

View WhatsApp

Instagram

Direct messages from campaigns land with marketing or sales, not in an app that nobody is watching.

View Instagram

TikTok

After the viral video comes the DM. The sales team answers it without switching platforms.

View TikTok

Website widget

The chat on your own website. Visitors write, and the team replies directly from Teams.

View website widget
Integrations

With your own AI and automation on request

Own AI. Own data. Own decision. Processes and AI run in your Microsoft environment, and you stay in control.

Data protection

Your data stays in your own tenant

WebChat turns Teams into the platform for customer communication. Everything required for this stays in your Microsoft environment.

  • Chat data is held in your own Microsoft tenant, not with the provider
  • Sign-in and permissions via Microsoft Entra ID, no second user administration
  • Traceable via Microsoft audit logs
  • No additional user directory, no shadow accounts
Good to know

Frequently asked questions

We already use Microsoft Teams. What changes?
Very little. Customer enquiries arrive where the team already works: in the appropriate Teams channel.
Where is our data held?
In your own Microsoft tenant, not with the provider. Only the pure message transport of WhatsApp and Instagram technically runs via Meta.
Do we need new user administration?
No. Sign-in and permissions come from Microsoft Entra ID. A separate user database is not needed.
What does it cost if our team grows?
No more. Billing is per channel, not per user. You will find all the details at Pricing.
How long does setup take?
The basics are in place in three steps in under 10 minutes. You will find the guide at Setup. Connecting your own AI and everything around the Power Platform is also straightforward: over 1,000 connectors to CRM, ERP, ticketing and Office are available, and it is usually enough to select and sign in. More on this at Foundry and Power Automate. If it gets bigger, for example with many systems, special integrations or several locations, Enterprise is the right path. Power Platform specialists then support planning and implementation.

Try WebChat with one channel.

Get WebChat from the Microsoft Marketplace and see for yourself how customer enquiries arrive in Teams.

Try for freeBook a demo
  • 1 test channel, 30 days free
  • No SaaS contract
  • Basic setup in under 10 minutes

Demo

Make an appointment
Book a demo Demo

Customer Support

Help, Instructions, Technical Questions
Go to Support WebChat Support

Contact us

Receive support
Read More Contact us

Microsoft Teams

Test WebChat now