Prices
WebChat / Pricing
Pricing
Paid per channel. Not per person.
One licence applies to one Microsoft Teams channel. How many people reply in it does not matter. Billing is directly via the Microsoft Marketplace.
- Unlimited users per channel
- Billing via Microsoft
- Expandable at any time
Example: support team of 12 people
Pay per channel
You pay for channels, not employees
The channel-based licensing model follows the organisational structure: communication channels are paid for, not employees. This way, the team grows in the channel without the licence having to grow with it.
- 1 test channel, 30 days free
- bookable directly from Microsoft Teams
- cancel at any time
- Pay per channel, not per user
- Unlimited users per channel
- Billing directly via Microsoft
- For several departments & locations
- Guided POC with up to 25 channels
- Tailored terms
Licence packages
Matched to the number of channels
One channel per team, department or location. With more channels, the price per channel falls.
For starting with individual teams such as sales, support and service.
For several departments, product areas or locations.
For large organisations with many areas of responsibility.
Individual scope, own requirements and personal support.
Test
Two ways to test WebChat
Via the Microsoft Marketplace
Take out the subscription in the Marketplace and use it free of charge for a month. Afterwards it continues or is ended.
- One test channel, 30 days free
- Billing later directly via Microsoft
- Cancel at any time
Without subscription, directly in Teams
Add WebChat to a Teams channel and activate it. No subscription at all, ideal for a first test with several teams.
- Up to 25 channels, for 7 days
- No contract, no payment details
- Check features, processes and team setup
Good to know
What is in the licence and what is not
All channels of the licence
Website widget, WhatsApp, Instagram and TikTok land in the booked Teams channel. Unlimited users.
AI in your own tenant
For AI replies, Power Automate Premium and Azure on a consumption basis are added. Billed through Microsoft.
Individual terms
For several departments and locations: guided POC with up to 25 channels and individual terms.
Questions
Frequently asked questions about pricing
What counts as a channel?
Does every additional team member cost extra?
How is billing handled?
Can the package be changed later?
What does the AI cost on top?
Find the right scope together.
A demo shows how many channels make sense and how WebChat works in your own Teams.