Microsoft Copilot
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Microsoft Copilot in Teams
Customer communication becomes knowledge for your Copilot.
Enquiries from WebChat, your website, WhatsApp or Instagram can be brought together in Teams. Depending on the integration and permissions, Copilot can then also draw on this conversation information.
Enquiry about the price of a rollout for around 30 channels, ideally starting next month.
From the conversation history in TeamsThe customer asked about a rollout via the website widget. A price overview was promised.
From the conversation history in TeamsSending the price overview; the details are being clarified with the team in parallel.
From the conversation history in TeamsIllustrative example. What Copilot can use depends on the integration and permissions.
Less effort
No searching. No copying.
This turns a single customer enquiry into valuable service context.
Without combined context
- Searching for enquiries across different channels
- Copying chat histories manually
- Looking up commitments across several applications
With WebChat and Copilot
- Conversation context in one place in Teams
- Copilot uses the existing conversation context
- Employees reply faster, more personally and more professionally
How it works
From customer enquiry to usable context
Enquiry arrives in Teams
Messages from WebChat, your website, WhatsApp or Instagram appear in the Teams channel.
The team replies in the thread
The conversation history stays in one place, with no switching between applications.
Copilot draws on the context
Depending on the integration and permissions, Copilot can use the conversation information.
Employees reply better
Faster, more personally and more professionally, without copying chat histories.
Benefits for your team
Reply faster, more personally and more professionally
Copilot uses the existing conversation context and supports your employees with every reply.
Faster
No searching across different channels. The conversation context is available where the team already works.
More personal
The previous exchange with the customer is at hand, and the reply can build on it.
More professional
Enquiries and commitments are traceable, and replies stay consistent.
Control
Permissions and tenant stay with you
Your own tenant
Chat and processing data are held in the Microsoft tenant.
Microsoft Entra ID
Sign-in and permissions as usual, no second user administration.
Audit logs
Traceability through Microsoft logging.
Human takes over
The bot can be deactivated per conversation.
What Copilot can use depends on the integration and permissions. WebChat does not operate its own AI; Copilot and agents belong to the company.
What comes next
From knowledge to your own agent
Copilot is the starting point. As your requirements grow, the solution grows with them.
Microsoft Copilot
Supports you within the company with information from conversations, for example from the website, WhatsApp and Instagram.
View all stagesStage 2Microsoft Foundry
Your own AI model, your own tools for the agent, several systems and data sources in one solution.
View FoundryStage 3Power Automate
A keyword starts the flow. Over 1,000 connectors bring data from CRM, ERP and ticketing into the chat.
View Power AutomateStage 4Enterprise
Many systems, special integrations or several locations: Power Platform specialists support planning and implementation.
Arrange a callGood to know
Questions about Copilot
Does WebChat operate the AI?
No. WebChat brings your customer communication into Teams. Copilot and agents belong to the company and run in its own Microsoft environment.
Which channels can be brought together?
Enquiries from WebChat, your website, WhatsApp or Instagram can be brought together in Teams.
Can Copilot see all conversations?
That depends on the integration and permissions. Rights are managed as usual via Microsoft Entra ID.
How is WebChat billed?
Per channel, not per user. For details, see Pricing.
Do we need Foundry for this?
Not for this starting point. For your own model or your own tools, Foundry is the next step.
Can a human take over?
Yes, at any time. The chatbot can be deactivated per conversation.
Next steps
How your journey continues
From further channels through processes and AI to getting started: continue here.
More channels
Processes and AI
Turn customer communication into knowledge.
WebChat brings your customer communication into Teams. Copilot turns it into usable context.
- 1 test channel, 30 days free
- No SaaS contract
- Data in your own Microsoft tenant
Any questions?
Discuss your getting started with us or with a partner.