Your Own WhatsApp Chatbot in Microsoft Teams

A request at 6:12 a.m. — where does it land?

A customer has a question and reaches for the phone. The same channel — two completely different paths:

Today · no structure

Your support online

Is the X-200 model still available — and where do I find the datasheet?

06:12

Type a message …

Lands on a personal phone — nobody clearly in charge.

• Not systematically monitored
• No routing to the right department
• No history, no tracking

With WebChat

Microsoft Teams Support › Posts

S

Support Chat · Customer service

NameMax Berger

ChannelWhatsApp Business

WebChat· Chatbot-Steuerung

Chatbot is active — replies automatically

Disable chatbot

WebChat· Visitor via WhatsApp

Is the X-200 model still available — and where do I find the datasheet?

AI agent· automatic reply

@WebChat Yes, the X-200 model is currently available (delivery approx. 3–5 working days). The datasheet with all technical specs is in the connected product catalogue — I'll send it to you straight away as a PDF. Do you also need price or volume tiers?

Take over and reply with “@WebChat …”

• In real time in the right Microsoft Teams channel
• Automatically with the right department
• Fully traceable & assignable

From WhatsApp inbox to answer — in one thread

1. 1
   Inbound
   The customer writes via WhatsApp Business — or through the widget or Instagram.
2. 2
   Routing in Microsoft Teams
   WebChat recognises the topic and routes the request into the connected Microsoft Teams channel. There a team member can reply directly — or only after the chatbot has handled it first.
3. 3
   AI answer
   Your own AI answers standard questions instantly — with live access to your approved knowledge sources.
4. 4Hot-Lead
   Hot lead detected
   When the system spots buying intent or a project, the request is flagged as a hot lead and highlighted in the sales channel.
5. 5
   Handover
   The right person can take over from Microsoft Teams at any time — with the full history.

Architecture — how the request flows

WhatsApp

Customer writes

WebChat

App in Microsoft Teams

Microsoft Teams

Right channel

Power Automate

Processes & data

Microsoft Foundry

AI agent answers

Support agent EN PlaygroundDetailsTracesMonitorEvaluation Version: 3 (2026-06-20)SavePublish

Model

gpt-4.1Global Standard

Voice modeAgent as a voice experience

Instructions

ROLE: You are the support agent of Example Ltd. Reply politely and professionally in English. Use only the approved sources (web search + connected knowledge sources).

Optimize

ToolsConnect tools to your agent to reach important information faster.

Web search

Knowledge baseconnected

Documents & PDFsconnected

Product catalogueconnected

Product databaseconnected

CRM / ERP · Power Automateconnected

AddUpload files

ChatYAMLRequest agent4,057 t · Metrics

Is the X-200 model still available — and where do I find the datasheet?

TEXTCopy

Yes, the X-200 model is currently available (delivery approx. 3–5 working days). The datasheet with all technical specs is in the connected product catalogue — I'll send it to you straight away as a PDF. Do you also need price or volume tiers?

gpt-4.13.8 s4 057 tmessage

Message the agent …

A dedicated, specialised agent per topic — across departments and entirely inside your Microsoft tenant.

From WhatsApp inbox to a structured process

Specialised agents per topic

Specialist questions can't be answered by just anyone. WebChat routes by topic: each topic gets its own specialised agents — across departments, instead of a general support desk that forwards internally.

Your own AI with access to product data

Your knowledge sources — product data, documents, databases: your own AI in your own tenant accesses them live and answers standard questions automatically — around the clock.

All locations, one tenant

Each location has its own inbound channels — everything runs through the same Microsoft tenant. No new vendor, no new contracts, no data outside your own infrastructure.

Ready in four steps

No new vendor, no data transfer to the outside — everything happens inside your Microsoft tenant.

1. 1
   Start a POC channel

   Start with a free POC channel from the Microsoft Marketplace — in your own tenant, no contract.
2. 2
   Connect Power Automate

   Power Automate connects the agent to your processes: chatbot activation cards in Microsoft Teams, hot-lead detection and automatic escalation to the right department.
3. 3
   Optimise the Foundry agent

   Fine-tune the AI agent in Microsoft Foundry with your knowledge sources and instructions.
4. 4
   Connect WhatsApp

   Existing Entra chatbot

   Connect WhatsApp Business to the channel. An existing chatbot in your own Entra for WhatsApp can be plugged in directly, instead of building something new.

your chat, your team, your decision

Start with a free POC: WhatsApp structured in Microsoft Teams, in your own tenant — no new vendor, no new contract.