WhatsApp for Colleges and Universities
Responding to inquiries from prospective students and current students in Teams
Home / Website widget
Website widget in Microsoft Teams
The chat on your website. The reply from Teams.
Visitors write in the widget, and sales replies directly in Microsoft Teams. A single script tag is enough to embed the widget.
<script src="https://webchat.inwebco.com/widget.js?channel=CHANNEL-ID" async></script>
How it works
From the customer message to the reply in Teams
The customer writes
By WhatsApp, Instagram, TikTok or in the chat on the website, just as usual.
The request lands in the right channel
WebChat forwards it in real time to the appropriate Teams channel, for example by campaign, product or region.
The team replies in Teams
The reply goes back to the customer automatically, without switching apps.
Termin im Chat buchen
Vom Chat zum Termin in einer Nachricht
Euer Agent zeigt freie Termine aus Microsoft Bookings und bucht direkt.
Vom Wunsch zum bestätigten Termin
Kunde fragt nach einer Demo.
Kunde fragt nach einer Demo.
Der Agent bietet freie Termine an, in der Zeitzone des Kunden.
Slot gewählt, gebucht: Die Formulardaten reichen, eine Bestätigungsmail folgt.
Nur eigene Termine
Der Code geht an den im CRM hinterlegten Kanal, nie an eine im Chat neu genannte Adresse.
Kunde möchte seinen Termin verschieben, der Agent verifiziert kurz per Einmal-Code.
Der Code geht an den im CRM hinterlegten Kanal, nie an eine im Chat neu genannte Adresse.
Kunde möchte seinen Termin verschieben, der Agent verifiziert kurz per Einmal-Code.
Der Code geht an den im CRM hinterlegten Kanal, nie an eine im Chat neu genannte Adresse.
Der Agent zeigt die eigenen künftigen Termine.
Neuer Slot gewählt: Klappt das Verschieben ausnahmsweise nicht, sagt der Agent das offen und bietet sofort neue Termine an.
Ehrlich, wenn etwas schiefgeht
Scheitert eine Umbuchung, nachdem der alte Termin schon storniert ist, sagt der Agent das offen und bietet sofort neue Slots an.
Häufige Fragen zur Terminbuchung
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11Customer messages22In Teams33Team/chatbot responds44Back to the customer→↓Lands in Microsoft Teams←↑Reply back on WhatsAppComplaint submitted directly in the support channelOpen complaint flow →
Complaint submitted directly in the support channel
WhatsApp → SupportA customer reports a complaint via WhatsApp. The message appears in real time in the Support Teams channel and is handled there without switching apps.
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Routingto your Teams channelQuote request in the sales channelOpen request flow →
Quote request in the sales channel
WhatsApp → SalesA prospect asks for a quote via WhatsApp. The enquiry lands directly with the sales team in Teams.
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11Customer messages22In Teams33Team/chatbot responds44Back to the customer→↓Lands in Microsoft Teams←↑Reply back on InstagramAI pre-qualification outside business hoursOpen AI flow →
AI pre-qualification outside business hours
Instagram → SalesAn Instagram lead messages outside business hours; an AI pre-qualification runs in the sales team channel.
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11Customer messages22In Teams33Team/chatbot responds44Back to the customer→↓Lands in Microsoft Teams←↑Reply back on TikTokFrom a viral video to a DM in the Sales channelOpen DM flow →
From a viral video to a DM in the Sales channel
TikTok → SalesAfter a viral TikTok, a prospect sends a DM; the enquiry is answered in the Sales Teams channel without switching platforms.
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Routingto your Teams channelTerms and Conditions Inquiry with AI Pre-QualificationOpen Terms and Conditions Flow →
Terms and Conditions Inquiry with AI Pre-Qualification
Website Widget → Banking/FinanceA prospective customer asks about terms and conditions via the widget; an AI pre-qualification runs in the sales team channel within the company’s own tenant.
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Proprietary AI in the service channelOpen service flow →
Proprietary AI in the service channel
Proprietary AI (Microsoft Foundry) → ServiceA company-owned AI supports the processing of incoming messages within the Microsoft environment.
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When keywords are mentioned↓MHJSD↓Reply with an adaptive card in a Teams channelAutomated process without switching systemsOpen process →
Automated process without switching systems
Power Automate → SalesA Power Automate process is triggered by a customer inquiry, and the request is processed without switching systems.
Questions About Applications and College
At universities, many similar questions come in at specific times, such as shortly before application deadlines. WebChat consolidates WhatsApp messages in Microsoft Teams and forwards them to the appropriate departments.
- Prospective Students: Admission, Application Deadlines, Documents
- Student Affairs Office: Enrollment, re-registration, certificates
- Exam Office: Registration deadlines and dates
- IT Services: Account access and assistance with login issues
Your customer data remains in your Microsoft tenant
WebChat doesn’t introduce a second platform into your IT infrastructure; instead, it leverages what you’ve already set up in Microsoft 365: identities, permissions, and policies.
Your chat, your team, your decisionYou decide on channels, data, and AI.
Storage in your own tenant
Chat and processing data are stored in your Microsoft tenant, not with the provider. Meta handles the technical aspects of message delivery for WhatsApp and Instagram.
Sign-in via Microsoft Entra ID
Single sign-on, identities, and roles come from Microsoft—no additional user directory, no shadow accounts.
Permissions from Microsoft Teams
Anyone with access to a Teams channel can view the associated chats. Anyone without access sees nothing.
Automatic offboarding
When someone leaves the company, their access is revoked via your existing Microsoft processes.
Microsoft Audit Logs
Traceability and audit compliance via Microsoft’s audit logs.
Your AI, Your Decision
Optionally, use your own AI via Copilot Studio or Microsoft Foundry in your own tenant—without sharing data with third-party AI systems.
Deployment is handled through the Microsoft Marketplace and IT approval in the Teams Admin Center—integrated into your existing governance and security processes.
Systems and Data Protection at Universities
Colleges and universities typically use a campus management system, an admissions portal, a learning platform, and a ticketing or help desk system. Through the Microsoft Power Platform, AI can access customer data—in this case, student data—and provide information from these systems via chat, provided your organization grants access.
Personal data remains within your own Microsoft tenant.
WebChat for Colleges and Universities: Schedule an Initial Consultation
A brief discussion using a specific example illustrates how WhatsApp integrates into your workflows within Microsoft Teams. Schedule an initial consultation
By inbound channel
Which inbound channel, which department?
Support
Handle a complaint without switching apps
A customer reports a complaint via WhatsApp. The message appears in real time in the Support Teams channel and is handled there without switching apps.
Watch the demoMarketing
Campaign enquiry lands in the marketing channel
A product question from an Instagram campaign appears directly in the Marketing Teams channel.
Watch the demoSales
Viral DM becomes a sales enquiry
After a viral TikTok, a prospect sends a DM; the enquiry is answered in the Sales Teams channel without switching platforms.
Watch the demoSales
Chat enquiry directly in the sales team
A website visitor starts a chat via the widget; the sales team replies directly from Teams.
Watch the demoEmbed the widget, reply in Teams.
Get WebChat from the Microsoft Marketplace and start with a test channel.
- 1 test channel, 30 days free
- No SaaS contract
- Basic setup in under 10 minutes