Customer data belongs in your tenant — not on a chat provider's servers. WebChat runs entirely in your Microsoft tenant: data, identities and audit logs stay where they belong.
Microsoft Teamsin your own tenant
Entra IDIdentity & rights
Audit-Logscomplete recordsEven sensitive customer data never leaves your Microsoft tenant — Entra ID controls access, every read access is in the Microsoft audit log.
Customer communication via an external service means your data — and increasingly your internal knowledge — leaves your system. Because an external service is only ever as good as the data you feed it. But do you really want to hand everything over? And keep every data source there permanently up to date?
WebChat turns that around: inbound channels like the website widget, WhatsApp or Instagram flow straight into your Microsoft Teams channel — data and knowledge stay in your own tenant. Your AI draws on your knowledge from Microsoft Entra ID and your systems: current, fast and under your control. Identities, rights and roles are managed via Entra ID, and every access is traceable through the Microsoft audit logs.
In your own Microsoft tenant. WebChat keeps no separate data storage at the provider — the communication stays in your Microsoft environment.
You control access through Microsoft Entra ID. Changes and access are fully traceable via the Microsoft audit logs.
No. The AI runs in your own tenant (Copilot Studio, Foundry or Azure OpenAI). You keep control over which data is processed.
Pay per Channel: you pay per Microsoft Teams channel, not per user — unlimited agents per channel. Billed through Microsoft. Terms at webch.at/pricing.
Free 7-day POC with 25 channels — no SaaS contract. From the Microsoft Marketplace.
Using Microsoft Power Platform Triggers and Actions, WebChat automatically retrieves data from your systems (CRM, ERP, ticket system, etc.) and integrates it directly into the conversation. This way, your employees or the AI always respond with up-to-date, correct information: fully integrated into the Teams chat.
