Receive and answer WhatsApp inside Microsoft Teams
WhatsApp Business messages straight in your Microsoft Teams channel
WhatsApp messages land straight in your Microsoft Teams channel
Every WhatsApp Business enquiry appears in real time in the right Microsoft Teams channel. Your team replies straight from Microsoft Teams — and the reply goes back to WhatsApp automatically. No second inbox, no switching tools.
Why WhatsApp enquiries slip through the cracks
Customers message you over WhatsApp — but those messages land on a mobile, in a separate app or in a shared inbox. By the time someone responds, the customer has often already gone.
Stuck on one device
WhatsApp chats are tied to a single phone or account — the rest of the team never sees them.
Endless app switching
WhatsApp here, Microsoft Teams there — every switch costs time and overview.
No clear ownership
When everything lands in the same inbox, nobody feels responsible. Replies go unanswered.
How a WhatsApp enquiry works with WebChat
One message, one channel, one clear owner — and the reply from Microsoft Teams goes straight back to WhatsApp.
WhatsApp · Customer
Microsoft Teams · channel "Customer Service"The reply from Microsoft Teams (@WebChat …) reaches the customer as an ordinary WhatsApp message — without your team ever having to open WhatsApp. The routing decides by channel, keyword or opening hours which team gets the enquiry. Curious how this would look for you? Try it straight away on the Microsoft Marketplace.
With and without WebChat
❌ Without WebChat
- WhatsApp runs on a personal mobile
- Only one person sees the chats
- Replies take too long, customers drop off
- Customer data in a third-party app
✅ With WebChat
- WhatsApp straight in Microsoft Teams
- The whole team replies together
- Instant routing to the right channel
- Data in your own Microsoft tenant
Up and running in minutes
You install WebChat like any other app from the Microsoft Marketplace — no server, no project, no developers.
Install from the Marketplace
Add WebChat from the Microsoft Marketplace to a Microsoft Teams channel.
Connect WhatsApp
Link your WhatsApp Business number — landline or extension numbers work too.
Reply from Microsoft Teams
Reply with @WebChat — done. The message goes back to WhatsApp.
What your team gets out of it
WhatsApp in real time
Every message instantly in the right Microsoft Teams channel — with no delay.
Smart routing
Enquiries go to the right team automatically — by number, channel or keyword.
Unlimited users per channel
The whole team pitches in — Pay per Channel, not per user.
Sign in with Microsoft Entra
No new account — SSO via your existing Microsoft 365 identity.
WhatsApp on a landline
Landline or extension numbers are supported for WhatsApp Business.
Data in your own tenant
Your customer communication stays inside your Microsoft environment — GDPR-friendly architecture, data in your own Microsoft tenant.
Inbox: Microsoft Teams
Users per channel
Setup from the Marketplace
Not just WhatsApp — every channel in Microsoft Teams
Website widget, Instagram and TikTok all come together in Microsoft Teams too.
Frequently asked questions
Do we need WhatsApp Business for WebChat?
Yes. WebChat connects your WhatsApp Business number with Microsoft Teams. Landline or extension numbers are supported too.
Do we have to learn a new tool?
No. Your team carries on working in Microsoft Teams. WebChat brings WhatsApp there — no extra inbox, no switching tools.
How quickly are we up and running?
Setup in minutes from the Microsoft Marketplace: install, connect your WhatsApp number, set up routing, and off you go.
What does WebChat cost?
The model is Pay per Channel: you pay per connected channel, with unlimited users, cancellable monthly and bookable directly through the Microsoft Marketplace. No per-user costs.
Can several colleagues look after the same WhatsApp number?
Yes. One channel, unlimited users: the whole team sees and answers WhatsApp enquiries together in Microsoft Teams — with no duplicate replies.
How secure is the customer data?
The data stays in your own Microsoft tenant, sign-in runs through Microsoft Entra (SSO), and every access is recorded in the Microsoft audit logs — GDPR-friendly architecture with data in your own Microsoft tenant, within your existing Microsoft 365 environment.
WhatsApp in Microsoft Teams — get started today
Connect your WhatsApp Business number with Microsoft Teams and answer every enquiry right where your team already works.
Try it in Microsoft Teams Watch the demo
your chat, your team, your decision
By inwebco GmbH · available on the Microsoft Marketplace.