WhatsApp for Camps, Parks, and Vacation Rentals
Manage guest inquiries from booking to checkout in Microsoft Teams
WhatsApp-Anfragen im richtigen Microsoft Teams-Kanal beantworten
Jede WhatsApp-Nachricht eurer Kundinnen und Kunden landet in Echtzeit im zuständigen Teams-Kanal. Support, Vertrieb oder Service antworten dort, wo sie ohnehin arbeiten – kein App-Wechsel, kein zweiter Login, keine zweite Inbox.
- Routing nach Abteilung, Region, Kampagne oder Produkt
- Betrieb auch mit Festnetznummer oder Durchwahl
- Click-to-Chat per wa.me-Link und QR-Code, z. B. auf Website, Visitenkarte oder Kampagne
Kostenlos starten: 7-Tage-POC mit 25 Kanälen oder 1 Testkanal 30 Tage im SaaS.
How it works
From the customer message to the reply in Teams
The customer writes
By WhatsApp, Instagram, TikTok or in the chat on the website, just as usual.
The request lands in the right channel
WebChat forwards it in real time to the appropriate Teams channel, for example by campaign, product or region.
The team replies in Teams
The reply goes back to the customer automatically, without switching apps.
Support-Ticket aus dem Chat
Aus der Chat-Nachricht wird ein Ticket
Euer Agent erfasst das Anliegen und legt das Ticket direkt im Ticketsystem an.
Angabe unverifiziert, Kunde meldet: Login schlägt seit heute Morgen fehl.
Anlegen und nachfragen
Angabe unverifiziert, Kunde meldet: Login schlägt seit heute Morgen fehl.
Kunde schildert sein Problem im Chat.
Kunde schildert sein Problem im Chat.
Der Agent legt ein Ticket an, mit den Formulardaten, klar als unverifizierte Kundenangabe markiert.
Angabe unverifiziert, Kunde meldet: Login schlägt seit heute Morgen fehl.
Später fragt der Kunde nach dem Stand: nach kurzer Verifizierung zeigt der Agent nur seine eigenen Tickets.
Klar gekennzeichnet
Ein vom Agenten angelegtes Ticket wirkt nie wie eine geprüfte Aussage, die Kennzeichnung steht immer vorn in der Beschreibung.
Angabe unverifiziert, Kunde meldet: Login schlägt seit heute Morgen fehl.
Häufige Fragen zu Support-Tickets
Guest Inquiries at Campgrounds and Vacation Resorts
Guests rarely ask questions during business hours: before arrival, on the day of arrival, or in the middle of their stay. WebChat consolidates these messages into a single inbox in Microsoft Teams.
- Arrival and Check-in: Directions, arrival time, key pickup
- Booking and Parking Spots: Availability, Rescheduling, Additional Services
- During the stay: issues, amenities, information about the property
- After departure: Inquiries about the bill and guest feedback
Your customer data remains in your Microsoft tenant
WebChat doesn’t introduce a second platform into your IT infrastructure; instead, it leverages what you’ve already set up in Microsoft 365: identities, permissions, and policies.
Your chat, your team, your decisionYou decide on channels, data, and AI.
Storage in your own tenant
Chat and processing data are stored in your Microsoft tenant, not with the provider. Meta handles the technical aspects of message delivery for WhatsApp and Instagram.
Sign-in via Microsoft Entra ID
Single sign-on, identities, and roles come from Microsoft—no additional user directory, no shadow accounts.
Permissions from Microsoft Teams
Anyone with access to a Teams channel can view the associated chats. Anyone without access sees nothing.
Automatic offboarding
When someone leaves the company, their access is revoked via your existing Microsoft processes.
Microsoft Audit Logs
Traceability and audit compliance via Microsoft’s audit logs.
Your AI, Your Decision
Optionally, use your own AI via Copilot Studio or Microsoft Foundry in your own tenant—without sharing data with third-party AI systems.
Deployment is handled through the Microsoft Marketplace and IT approval in the Teams Admin Center—integrated into your existing governance and security processes.
Which systems connect vacation rental businesses
Businesses in this industry often use a booking and reservation system, a channel manager, a point-of-sale solution, and a contact management system. Using Microsoft Power Platform, guest data from these systems can be seamlessly integrated into the conversation without requiring employees to switch windows.
The data remains within the company’s own Microsoft tenant. This lays the foundation for processing guest data in a data-minimal and GDPR-compliant manner.
WebChat for Camps, Parks, and Vacation Rentals: Schedule an Initial Consultation
A brief discussion using a specific example illustrates how WhatsApp integrates into your workflows within Microsoft Teams. Schedule an initial consultation
By inbound channel
Which inbound channel, which department?
Support
Handle a complaint without switching apps
A customer reports a complaint via WhatsApp. The message appears in real time in the Support Teams channel and is handled there without switching apps.
Watch the demoMarketing
Campaign enquiry lands in the marketing channel
A product question from an Instagram campaign appears directly in the Marketing Teams channel.
Watch the demoSales
Viral DM becomes a sales enquiry
After a viral TikTok, a prospect sends a DM; the enquiry is answered in the Sales Teams channel without switching platforms.
Watch the demoSales
Chat enquiry directly in the sales team
A website visitor starts a chat via the widget; the sales team replies directly from Teams.
Watch the demo