Unsere MS Teams App ermöglicht es, Kundenanfragen direkt innerhalb von Microsoft Teams zu empfangen und zu beantworten. Sie integriert sich nahtlos mit gängigen Messaging-Plattformen wie WhatsApp oder Webchat-Widgets, sodass die Teams der Endkunden direkt deren Kundenanfragen aus verschiedenen Kommunikationskanälen in ihrer gewohnten Arbeitsumgebung MS Teams verwalten können. Der WebChat ermöglicht die Nutzung von Standard Power Platform-Triggern und -Aktionen. So lassen sich beispielsweise Adaptive Cards mit CRM-, Ticketing- oder Shop-Daten anreichern, KI und andere Workflows problemlos integrieren, um den Mitarbeitern alle relevanten Informationen direkt bereitstellen zu können. Der Onboarding-Prozess ist schnell und unkompliziert, sodass Unternehmen sofort von der Integration profitieren können. Die Lösung ist intuitiv und benutzerfreundlich, wodurch der Verkaufsprozess effizienter und reibungsloser gestaltet wird.

MARGE & LIZENZ

MARGE

As a CSP partner, we offer you an attractive margin that also allows you to pass on to indirect resellers. These are agreed individually for the various licenses with terms.

Lizenzmodell

Wir bieten monatliche Lizenzen sowie jährliche Abrechnungsoptionen an.

Unternehmen haben die Möglichkeit, verschiedenen Benutzern Lizenzpakete (von 1 bis 100 Kanäle) zur Erstellung von Webchat-Verknüpfungen zuzuweisen.

RECURRING REVENUE

The SaaS model is based on a function-oriented structure in which the channels set up can be used permanently. The costs per channel connection remain constant regardless of the number of users accessing it. This offers the end customer a transparent and predictable cost structure, which in turn enables calculable and sustainable growth.

AI & CONSUMPTION

The integration of Power Platform opens up a wide range of options for integrating an AI - whether via Copilot Studio with agents, Azure AI directly or other models.

This expansion leads to increased consumption of the respective tenant. AI not only enables the moderation of conversations, but also the enrichment of data from external systems. This allows complex tasks and flexible workflows to be created, which can be provided as adaptive cards for consultants, for example, or triggered directly by the AI. WebChat can also be used as a lead form.

The actions generated with Power Automate efficiently forward the information obtained to downstream systems, where it can be processed accordingly.

SALES CYCLE

Provision of a CSP offer via the Microsoft Partner Network
We create a suitable CSP partner offer for your desired CSP client. WebChat is available in all countries where the "Microsoft paid taxes only" option is provided.

If you already use your own Marketplace solution, we can leverage our existing integrations with popular platforms such as AppDirect. Using a different solution? No problem! Contact us and we will develop a customized license model with the appropriate workflows that can be seamlessly integrated into your Marketplace solution.

Product overview
The product is self-explanatory and offers the end customer a clear overview of the WebChat functions at first glance. During the first conversation, the customer can immediately see how he can use the chat widget and connections such as WhatsApp in his company to improve communication and make it more efficient.

Sales strategy
The sales team should approach the customer with a proof of concept (PoC). This allows the customer to test the solution in a small but real-life scenario before making the decision for a full implementation. The PoC should aim to show the customer a clear benefit and how they can optimize their communication processes with the solution.

Long-term vision
After the successful PoC, the customer can benefit from this scalable solution that grows with their business needs. Demonstrate the vision of how WebChat can improve and simplify their communication not only in the short term, but also in the long term. Expansion options and additional features such as integration into other channels or automation of processes should also be addressed.

GROWTH AND SCALING POTENTIAL

The product offers considerable potential for growth within a tenant. WebChat offers a unique solution that is continuously developed and helps your customers to meet the requirements of a growing tenant.

Targeted approach and maximum efficiency from the first stage
The customer starts with a focused approach to individual departments, creating customized communication options for their visitors and customers.

In the next expansion stage, the support teams benefit from seamless integration into Microsoft Teams. This allows them to continue working in their familiar environment, which not only increases efficiency, but also relieves the burden on employees and promotes customer success.

Optimization of services and customer experience
New communication channels can be added flexibly to support specific services and improve the customer experience. Visitors benefit from fast assistance, especially for services that require intensive consultation, which in turn significantly increases the completion rate of your customers.

Flexibly scalable and expandable
Successful solutions at service level can easily be extended to entire product groups or even individual products. Providing the right contacts and precise answers leads to considerable success. Thanks to the flexible scalability, advice-intensive chats can be expanded in a targeted manner to increase the completion rate even further.

Efficient campaigns with marketing integration
Marketing teams can link specific channels directly to landing pages. This enables efficient targeting, seamless collaboration and valuable feedback for the right team members - a crucial factor for the success of your campaigns.

Scale globally through multilingualism
An established communication strategy should be scaled on a global level. By simply adding additional languages, you can tap into new markets without compromising on efficiency or quality.

Dedicated solutions for sales teams
Sales teams benefit from specialized communication channels that integrate seamlessly with B2B platforms and existing workflows. This ensures a smooth and effective sales process that significantly increases productivity and success.